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Suddenly Senior for March 12, 2010

REMEMBER WHEN SERVICE STATIONS GAVE SERVICE?

Today, SERVICE is an oxymoron. Companies have almost given up real "human" customer service in favor of websites with "FAQs" (Frequently Asked Questions) and "automated systems" to drive you crazy with their "Press 1 for English" nonsense. Or worse, they pretend they can recognize your voice commands! In this classic Kaiser column, Frank reminisces about the days when gas stations were called service stations, and someone actually cleaned your windows and checked your oil and tires while pumping gas for you. [Ed.]

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Last Week's Suddenly Senior:

CROSSING THE POND?

As a young boy, I watched the Queen Elizabeth 2 being built on the River Clyde in Scotland, one of the last great ships to be built there. This week's story by Travel Editor Susan Pierres evokes the (almost) bygone age of ocean steamer crossings, as she tells of the joys of crossing the pond and back aboard the QE2. "Crossing takes us back to the truly civilized world of yesteryear, to an era of gracious lethargy, to courtly manners and conversation, to a sublime sense of peace and calm." [Ed.]

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An Update from the Kaisers ...

Life in the slow lane

LIFE IN THE SLOW LANE

Frank and Carolyn Kaiser have been to hell and back this last year, healthwise. But you can't keep a good man — or woman — down, as they say. They're very much alive and kicking - just kicking a little more slowly and carefully. [Ed]

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Frank's 1st Opinion column in a year ...

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